Privacy Policy

Caregivorg helps families and trusted helpers coordinate care for another person. This Privacy Policy explains what information Caregivorg collects, how it is used, when it may be shared, and the choices available to users.

Caregivorg is a care coordination and record-keeping app. It is not a medical device, does not provide diagnosis or treatment, and does not replace advice from a qualified doctor, pharmacist, nurse, or other healthcare professional.

Information We Collect

Caregivorg may collect and store the following information when you use the app:

• Account information, such as your email address, authentication identifiers, profile name, profile photo, language preference, and app settings.
• Care recipient information, such as name, age label, city, profile notes, profile photo, and care plan settings.
• Care records that you or invited members add, such as medications, doses, schedules, medication history, appointments, tasks, support requests, observations, journal notes, vitals, documents, images, PDF files, care summaries, and activity history.
• Family sharing information, such as invited member names, email addresses, roles, invitation status, shared plan membership, targeted messages, and family care messages.
• Notification information, such as push permission status, Expo push token, installation identifier, device platform, device name, time zone, reminder settings, and reminder delivery records.
• Subscription and entitlement information, such as Apple StoreKit product identifiers, transaction identifiers, subscription status, entitlement status, and purchase verification results. Caregivorg does not receive or store your full payment card details.
• AI usage information, such as request counts, token usage, estimated cost information, response identifiers, and the care context needed to generate an AI care brief.
• Technical and security information processed by our infrastructure providers, such as server request metadata, authentication events, IP address, and logs needed to operate, secure, debug, and protect the service.

Some information entered into Caregivorg may be health-related or sensitive, including medication details, symptoms, vitals, care notes, uploaded documents, and information about another person. You are responsible for having the appropriate permission or authority to enter, share, and manage another person's care information in the app.

How We Use Information

Caregivorg uses information to:

• Provide the core app features, including account access, care plans, shared family access, records, documents, reminders, messages, reports, and summaries.
• Sync care information across sessions and devices.
• Send account emails, password reset emails, family invitation notices, reminders, and push notifications.
• Verify subscriptions, maintain Premium access, enforce plan limits, and support restore purchases.
• Generate AI care briefs when a Premium user requests them.
• Maintain safety, security, fraud prevention, abuse prevention, service reliability, backups, support, and troubleshooting.
• Comply with legal obligations and App Store requirements.

Caregivorg does not sell personal information. Caregivorg does not use user data for third-party advertising or cross-app tracking.

AI Care Briefs

When you request an AI care brief, Caregivorg sends relevant care plan information to a secure backend function so the brief can be generated. This may include care recipient details, medications, tasks, observations, appointments, vitals, activity history, visible family messages, and document metadata. Uploaded document file contents are not sent to the AI provider unless a future feature clearly asks you to do so.

Caregivorg currently uses OpenRouter and the selected model provider to generate AI care briefs. The AI output is informational and should be treated as preparation for family coordination or a conversation with a doctor or pharmacist. It should not be used as medical diagnosis, treatment, emergency guidance, or a medication change instruction.

Sharing and Disclosure

Caregivorg may share information in the following situations:

• With users you invite to a shared care plan. Invited members may see care recipient data, tasks, notes, documents, visits, vitals, messages, and other records in that shared plan according to their access level.
• With infrastructure and service providers that help operate the app, including Supabase for authentication, database, storage, and backend functions; Expo for push notification delivery; Resend or email infrastructure providers for transactional email; OpenRouter and model providers for AI care brief generation; and Apple for App Store subscriptions and purchase processing.
• With authorities, courts, regulators, or other parties when required by law or necessary to protect users, Caregivorg, or the service.
• In connection with a business transaction such as a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality and data protection measures.

Service providers are expected to process information only as needed to provide their services to Caregivorg.

User Choices and Controls

You can manage your information in the app by:

• Reviewing and editing your profile and care recipient profiles.
• Creating, updating, exporting, importing, and deleting care records.
• Uploading or deleting documents and avatars.
• Managing family invitations and removing access to shared care plans.
• Leaving shared care plans where the app allows it.
• Managing notification permissions in iOS and notification settings in Caregivorg.
• Managing Premium subscriptions and restore purchases through Apple.
• Requesting account deletion inside the app.

You may also contact support at support@caregivorg.com to request access, correction, export, deletion, or help with privacy questions.

Account Deletion and Retention

Caregivorg keeps account and care data for as long as needed to provide the service, maintain security, meet legal obligations, resolve disputes, enforce agreements, or until you delete records or request account deletion.

When you delete your account from inside the app, Caregivorg is designed to delete your account, profile, owned care plans, owned uploaded files, cloud data tied to your account, and your Supabase Auth user. Some records may remain for a limited time in backups, logs, security records, legal records, or records controlled by other members of shared care plans, where applicable.

Security

Caregivorg uses reasonable technical and organizational measures to protect personal information, including authenticated access, server-side authorization, row-level security, signed URLs for stored files, and trusted infrastructure providers. No system can guarantee absolute security. You should use a strong password, keep your device secure, and only invite trusted people to shared care plans.

Biometric unlock features such as Face ID or Touch ID are handled by the operating system. Caregivorg does not receive or store your biometric templates.

International Processing

Caregivorg and its service providers may process information in the United States and other countries where they operate. Data protection laws may differ from those in your country or region.

Children

Caregivorg is intended for adult caregivers and family helpers. It is not directed to children. Users should not create an account for a child unless they have the legal authority to do so. If you enter information about a minor care recipient, you are responsible for having appropriate parent or guardian permission.

Regional Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent for certain processing. You can exercise these rights through in-app controls where available or by contacting support@caregivorg.com.

Caregivorg does not sell personal information and does not share personal information for cross-context behavioral advertising.

Changes to This Policy

Caregivorg may update this Privacy Policy as the app and legal requirements change. If changes are material, Caregivorg will take reasonable steps to notify users, such as updating the policy date, showing an in-app notice, or using another appropriate method.

Contact

For privacy questions, data requests, or account concerns, contact Caregivorg support at support@caregivorg.com.